Why should I use a Pets & Pads sitter
A: Your pet will remain in his or her familiar, secure environment and follow his or her customary diet and exercise routine. Your pet is not exposed to illness of other animals. Most importantly, your pet receives lots of love and personal attention while you are away. Our sitters have been certified in Pet CPR and Pet First Aid. We have NO black out dates! Our sitters are completely backed up by one of our other sitters in cases of emergency, illness or sitter vacations.
Pets and Pads sitters are employees who have passed a background check and are under the bonding and liability insurance as well as Workers Compensation of Pets and Pads. We are loving, dependable and trustworthy!
What do you do on a visit?
A: Our pet sitting visits include:
Feeding per your instructions, fresh water, dogs walked, love and play time, brushing, litter box cleaned, bird cage cleaned, medication given if needed, mail and newspaper brought in, plants watered, lights on and off. Lots of TLC.
Do you always visit at the time we ask for?
A: We book your visits within a time frame and will be there during that time. If you are booking a cat visit for the morning and it is during peak times such as holidays we will be there in the later mornings due to the fact that we need to get to dog visits first, unless of course you have a cat that needs medicine at a critical time. If time is critical, please let us know.
If my pet has an “accident”, do you clean it up?
A: Yes, we will clean up after your pets to the best of our ability. If there are always accidents, we will ask you to book an additional visit in the day. We will do a walk through to check for accidents.
What information do I need to provide at the initial consultation?
A: Prior to the consultation; you will need to fill out your profile completely. We will then have all the information we need about your pets allowing us to spend the consultation time getting to know you and your pets. To get started, please “Request Info” and we will then start your confidential profile and set up your complimentary consultation.
Do I always have to give you 2 keys?
A: Most clients do give us 2 keys. Remember we are bonded & insured. If you want to avoid the pick up and drop off charges and are truly against giving us a key, we can provide you with a lock box during the consultation. During the consultation we will come up with a plan as to where the lock box will be attached and at that time put your key in it.
We will not provide you with the code so as to ensure the key will be there when we arrive.
I live in a secure building, how is that handled?
A: Due to our schedule we are not able to wait for a desk person to let us in the building and up to your floor each day. If the fob is required for the elevator, then clients generally leave the fob for us in an envelope at the front desk authorizing us to enter their apartment. We leave the fob back in your apartment on the last visit.
What happens in an emergency? Is there a form I need to fill out to authorize emergency care?
A: Yes, Please fill this form out and leave in your home.
May I give my pet sitter / dog walker a gratuity?
A: Absolutely. We much prefer you to leave cash for your sitter at your home and leave a note so they are aware it is for them. Gift cards are also a great idea and appreciated.
May I book my visits through my pet sitter directly?
A: No, All visits should be booked through our online booking system or calling 0718214473 You may also email us at info.petsandpads@gmail.com
Your visits will NOT be covered under our liability insurance if you do not book through Pets and Pads. You may have your sitter’s cell phone #, but please contact the office for bookings and cancellations. It is fine if you would like as a courtesy to let your sitter know you may not need a visit but please realize we do have a cancellation policy and it is not up to your sitter to give you a credit.
What hours do you provide services?
A: Pet Sitting and dog walking visits are generally between 7:30 am to 9:00 pm.
Other times can be arranged. Overnight visits are also available from 9:00 pm to 7:00 am.
Our office hours are 9:00-5:00pm Monday-Friday.
Can I be assured of same pet sitter each time?
A: We prefer to have the continuity of the same pet sitter each time. However, If the sitter is not available then a fully informed substitute sitter will be available for back up.
Do you board pets?
A: We do not board pets in our home. We do provide daily visits for your pets or we can stay overnight as well.
We will customize a schedule to fit your pets needs. Your pets will be much happier in their own home stress free!
Will I receive a refund if I leave later than expected or return early?
A: No, please understand that we have made time for your visits and may have turned other people down to allow time for your pets. We appreciate your understanding in this matter. There will be no refunds.
What is your cancellation policy?
A: In order to best serve your needs, the strict cancellation policy is follows – Daily Walks are subject to a 24 Hour cancellation period. We do however understand that occasionally you may be sick and need to cancel the morning of your walk; in these cases there will be no charge if you let us know by 9am.
If you cancel visits more than 3 days in advance, other than holidays, there is no cancellation charge.
If you cancel more than 24 hours but it is 2 or 3 days prior to the first day of your scheduled service period you will incur a fee of 15% of the total service provided you are cancelling
Within 24 hours of services:
Cancellations will be charged full price for the first 24 hours of visits, then 20% for the remaining visit.
Holiday Visit Cancellations:
Please understand we are very busy for all holiday visits and have to turn down some people and if visits are canceled in the last few days prior to service, we can’t fill those spots. Any cancellation within 1 week prior to the first scheduled visit, will be charged a 50% charge and within 3 days 100%.
OVERNIGHT STAY CANCELLATION POLICY:
Due to the exclusive nature of overnight bookings, our pet sitters must decline all requests for overnights that coincide with the dates you have booked. Therefore, we charge a R20 per night cancellation fee, if the job is cancelled 2 weeks or less prior to the job start.
